Privacy Policy i8my — Your Data Protection

Welcome to the i8my Privacy Policy page. We understand that privacy is a matter of utmost importance to every online user, especially when it involves sensitive financial and personal information. i8my is fully committed to ensuring that every piece of data you share with us is handled with the highest level of security and confidentiality.

This Privacy Policy details the types of information we collect from you, how we use that information, who it may be shared with, and the protective measures we take to keep your data secure. This document also outlines your rights as a data subject under Malaysia's Personal Data Protection Act 2010.

I8my operates as an online betting platform dedicated to providing a safe, fair and enjoyable experience for all members in Malaysia. We believe your trust is our most valuable asset, and privacy protection is the foundation of that trust. All our data handling practices are designed with our members' best interests as the top priority.

I8my collects various types of information necessary to provide a complete, secure and legally compliant service. The following are the categories of information we collect:

Your information is collected through various methods that occur during your interactions with the i8my platform:

• Account Registration — You provide personal information directly when completing the registration form, including your name, email, phone number and date of birth.
• KYC Verification Process — Identity documents, selfies and bank statements are submitted for identity verification as required by AML regulations.
• Platform Activity — Every action you take on the platform — including betting, bonus usage, and page navigation — is automatically logged by our system.
• Deposits and Withdrawals — Payment method information is collected when you make or receive financial transactions on the platform.
• Devices & Connections — Technical data such as IP address, device type and browser information is collected automatically for security and optimization purposes.
• Support Communications — When you contact our support team via Live Chat or email, conversation records are retained for quality assurance and audit purposes.
• Cookies and Similar Technologies — Our platform uses cookies to enhance the user experience and analyze usage patterns in aggregate form.

All information we collect is used for lawful and defined purposes. i8my does not use your data for purposes unrelated to the provision of our services. The following are the primary purposes for which your data is used:

• Service Provision — To process registration, verify identity, enable deposits and withdrawals, and grant access to all games and platform features.
• Verification & Security — To prevent fraud, support multi-factor identity verification, detect suspicious activity and ensure AML/KYC compliance.
• Customer Support — To address inquiries, resolve technical issues, handle complaints and improve the quality of our support service.
• Platform Communications — To send important notifications about your account, transactions, relevant promotions and policy updates.
• Financial Processing — To securely verify and process all deposit, withdrawal and bonus payment transactions.
• Platform Improvements — To analyze usage data in aggregate form to improve platform performance, interface and overall user experience.
• Legal Compliance — To fulfill legal obligations, respond to lawful requests from enforcement agencies and comply with court orders.

I8my does not sell, rent or disclose your personal information to third parties for marketing purposes without your explicit consent. However, in certain circumstances, we may need to share your data with trusted parties to enable full service delivery:

• Payment Service Providers — Authorized payment processors such as FPX, Touch 'n Go, GrabPay and other digital wallet providers to securely process your transactions.
• Identity Verification Service Providers — Licensed KYC partners to assist with document and identity verification for new members.
• Game Platform Providers — Game software providers integrated with the i8my platform may receive game data necessary for technical operations.
• Law Enforcement Agencies — Government authorities or law enforcement agencies when required to do so by court order or applicable Malaysian law.
• Professional Advisors — Lawyers, accountants or auditors bound by professional confidentiality obligations for legal or financial advisory purposes.

Your data security is i8my's top priority. We continuously invest in high-tech security infrastructure to ensure your information is always protected against unauthorized access, alteration, disclosure, or destruction.

• 256-bit SSL/TLS Encryption — All communication between your browser and i8my servers is protected by military-grade encryption that cannot be broken within any reasonable timeframe.
• Role-Based Access Control — Only staff who require access to specific data to perform their duties are permitted to do so, and all access is logged in detail.
• Two-Factor Authentication (2FA) — i8my's internal systems enforce 2FA on all staff accounts that have access to member data.
• 24/7 Security Monitoring — Our intrusion detection and anomaly monitoring systems operate around the clock to detect and respond to threats in real time.
• Regular Security Testing — Independent security audits and penetration testing are conducted periodically by specialist third parties.
• Secure Data Backup — Data backups are performed regularly and stored in a secure location separate from the primary servers.

I8my retains your personal data only for as long as necessary to fulfill the original purpose of collection, meet legal obligations or resolve any potential disputes. The following are our data retention guidelines:

• Active Account Data — Retained for the duration your account is active plus 7 years after account closure to meet financial record and AML requirements.
• Transaction Records — All deposit, withdrawal, and wagering records are retained for a minimum of 7 years in compliance with Malaysia's legal requirements.
• KYC Documents — Identity verification documents are retained for 5 years after the end of the business relationship.
• Technical Log Data — Access logs and technical data are retained for 90 days for security and debugging purposes.
• Support Communication Records — Customer support conversations are retained for 2 years for quality assurance and reference purposes.

When data is no longer required, it will be securely deleted or anonymised so that it can no longer be linked to your identity.

Under Malaysia's Personal Data Protection Act 2010, you as a data subject have the following rights regarding your personal information held by i8my:

The i8my platform uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and analyze how our platform is used. The following are the types of cookies we use:

• Essential Cookies (Required) — Required for core platform functions such as login authentication, session management and security. These cookies cannot be disabled as they are essential for the platform to operate correctly.
• Performance & Analytics Cookies — To gather information about how you use our platform in aggregate form that cannot personally identify you. This data helps us understand which pages are most frequently visited.
• Functional Cookies — To save your preferences such as language, currency and display settings so you do not need to reconfigure them each time you log in.
• Security Cookies — Used to detect and prevent fraudulent activity, suspicious login attempts and cyberattacks.

You may manage or disable cookies through your web browser settings. However, disabling essential cookies may affect platform functionality. Most modern browsers allow you to control cookies via the Settings or Preferences menu.

The i8my platform may contain links to third-party websites or services in certain contexts, such as payment providers or game providers. Please note that i8my's Privacy Policy does not apply to those third-party websites or services.

Each third-party website has its own privacy policy, which may differ from ours. i8my is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of any third-party website you visit before providing them with any personal information.

The i8my platform is strictly for individuals aged 18 and above. We do not intentionally collect or process any personal information from individuals under the age of 18.

If we find that personal information of an individual under the age of 18 has been collected without proper age verification, we will take immediate steps to delete that information from our systems and close the account in question. Parents or guardians who discover that their child has registered on this platform are encouraged to contact us immediately through our official support channels.

I8my reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data handling practices, new legal requirements or platform improvements. All updates take effect immediately upon being published on this page.

When we make significant changes to this Privacy Policy, we will notify you via the email registered to your account or through an in-platform notification. The "Updated" date at the top of this page will always reflect the date of the latest revision.

We encourage you to review this page periodically to stay informed on how we protect your privacy. Your continued use of the i8my platform after any changes are published constitutes your acceptance of those changes.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact our Data Protection team through the following channels: